Refund policy

Refund & Return Policy – Stay Void

Last updated: March 6, 2026

Thank you for shopping with Stay Void. All products in our store are produced using print-on-demand manufacturing. This means each item is printed specifically after an order is placed.

Please read this policy carefully before placing your order.

1. Made-to-Order Production

All Stay Void products are created on demand after a customer places an order. Because each product is printed individually, we generally cannot accept returns or exchanges for:

  • Change of mind
  • Incorrect size selection
  • Ordering the wrong item

We strongly recommend reviewing product descriptions, color options, and size charts carefully before placing your order.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or if you receive the wrong item, we will gladly resolve the issue.

Please contact us within 14 days of delivery by emailing:

hello@stayvoid.com

To help us process your request quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

After reviewing the issue, we will offer one of the following solutions:

  • A free replacement item, or
  • A full refund to your original payment method

3. Lost Packages

If your tracking information shows that the package was delivered but you did not receive it, please first contact the shipping carrier.

If the carrier confirms that the package was lost in transit, we will offer either a replacement or a refund.

Stay Void is not responsible for issues caused by:

  • Incorrect shipping addresses provided by the customer
  • Failed delivery attempts due to absence
  • Packages not collected from customs or local postal offices

4. Incorrect Size Ordered

Because each item is printed after the order is placed, we cannot offer returns or exchanges for incorrect size selection.

Please consult the size chart provided on each product page before placing your order.

5. Refund Processing Time

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.

6. Order Cancellation

Because production begins shortly after an order is placed, cancellations are only possible for a short period after ordering.

If you wish to cancel an order, please contact us immediately at:

hello@stayvoid.com

Once production has started, we may no longer be able to cancel the order.

7. Non-Returnable Situations

Returns or refunds cannot be provided for:

  • Change of mind
  • Incorrect size selection
  • Minor color variations caused by screen display differences
  • Slight print placement differences within normal production tolerance

8. Contact

If you have any questions regarding this policy, please contact us:

Stay Void
Austria
Email: hello@stayvoid.com